PRIVACY POLICY
Our data protection declaration gives you a comprehensive overview of the processing of your data at Smarthandy.shop.
The following links will take you to the data protection information of your respective mobile phone provider:
ImpactIQ privacy policy
Smarthandy's data protection declaration applies to shops of the brand: Smarthandy.shop
(As of: 03/2023)
1. Information about the collection of personal data and contact
Protecting your privacy is very important to us. Below we will inform you in detail about the collection of personal data when you use our websites. Personal data is all data that can be personally related to you, e.g. E.g. name, address, email addresses, user behavior.
This data protection declaration gives you a detailed overview of the data processing of the smart phone. Further information on data protection and the data protection information of our partners can be found at:https://smarthandy.shop/datenschutz
The person responsible in accordance with Article 4 Paragraph 7 of the EU General Data Protection Regulation (GDPR) is ImpactIQ.
Our data protection officer,
2. Legal basis for data processing
The processing of your data takes place within the framework of the legal provisions, primarily the GDPR, if
3. Your rights
As a data subject, you have the following rights:
4. Collection of personal data when you visit our websites
You can visit our websites without providing any personal information. Every time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, browser, operating system and its interface, language and version of the browser software , contains the requesting provider (access data) and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the websites and improving our offering (legal basis is Art. 6 Para. 1 Sentence 1 Letter f GDPR). All access data will be deleted no later than seven days after the end of your visit to the site. In addition to the data mentioned above, cookies are stored on your computer when you use our websites. Cookies are small text files that are stored on your hard drive associated with the browser you are using and through which certain information flows to the place that sets the cookie (here us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offering more user-friendly and effective overall.
Hosting services provided by a third party
As part of processing on our behalf, a third party provider (IONOS) provides us with the services of hosting and displaying the website. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer. All data collected as part of the use of our websites or in the forms provided in the online shop as described below are processed on its servers. The processing by the service provider takes place in Germany. Processing on other servers only takes place within the framework explained here. The security of the data is important to us. To ensure that customer data is protected from access by third parties, we use 256-bit SSL encryption certified by GlobalSign Organization Validation CA. SSL encryption is used when transmitting sensitive data.
5. Data collection and use for contract processing
We collect personal data if you provide it to us as part of your order or when you contact us (e.g. via contact form, email or chat). Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract or to process your contact and you will not be able to complete the order or send the contact without providing it. Which data is collected can be seen from the respective input forms. In exceptional cases it is necessary to verify your personal data by submitting additional documents. We use the data you provide in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR to process the contract and process your inquiries. After the contract has been fully processed, your data will be restricted for further processing and deleted after any retention periods under tax and commercial law have expired, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law about which we inform you in this statement.
Credit check
When concluding a mobile phone contract, the customer's consent is necessary to obtain information from the SCHUFA company responsible for your place of residence (Protection Association for General Credit Security) or other credit reporting agencies. The credit reporting agencies can be the following companies: SCHUFA Holding AG, Consumer Service, PO Box 600509, 44845 Bochum, or SCHUFA Holding AG, Consumer Service, PO Box 5640, 30056 Hannover, Bürgel Wirtschaftsinformationen GmbH & Co KG, PO Box 50 01 66, 22701 Hamburg; Association of Creditreform eV associations, PO Box 10 15 53, 41415 Neuss; Creditreform Consumer GmbH, Hellersbergstraße 14, 41460 Neuss; Deltavista GmbH, Freisinger Landstraße 74, 80939 Munich; infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden; INFORMA Unternehmensberatung GmbH, Freiburger Straße 7, 75179 Pforzheim; AKV Allgemeine Kreditversicherung AG, Issaac-Fulda-Allee 1, 55124 Mainz. This information is collected by your chosen mobile operator. We have no knowledge of the result of this request. The customer can revoke his consent to the credit check at any time in writing or electronically to the chosen mobile operator. Please note that it is not possible to conclude a mobile phone contract if you have previously revoked your consent to the credit check. The legal basis for the processing of your data is Article 22 Paragraph 2 Letter c GDPR.
6. Data sharing
Your personal data will be passed on to the following places:
7. Email newsletters and postal advertising
Email advertising with registration for the newsletter
If you register for our newsletter, we will use the data required for this or provided separately by you to regularly send you our email newsletter based on your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described or via a link provided in the newsletter. After unsubscribing, your email address will be blocked unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.
Email advertising without registering for the newsletter and your right to object
If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for similar products to those you have already purchased on the basis of Section 7 Paragraph 3 UWG , to be sent by email from our range. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in advertising to our customers. You can object to this use of your email address at any time by sending a message to the contact option described or via a link provided in the advertising email, without incurring any costs other than the transmission costs according to the basic tariffs.
Postal advertising and your right to object
In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, for example to send interesting offers and information about our products by post. The legal basis for the processing of your data is Article 6 Paragraph 1 Sentence 1 Letter f GDPR. The advertising mail is provided as part of processing on our behalf by a service provider to whom we pass on your data for this purpose. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described.
8. Cookies, web analysis and website optimization
In order to make your visit to our website attractive for you and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR.
Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
Internet Explorer™:https://windows.microsoft.com/de-DE/windows-vista/...
Safari™:https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™:https://support.google.com/chrome/bin/answer.py?hl...
Firefox™:https://support.mozilla.org/de/kb/cookies-allow...
Opera™:https://help.opera.com/Windows/10.20/de/cookies.ht...
If you do not accept cookies, the functionality of our website may be restricted.
DoubleClick by Google
As part of the application of Google Analytics (see below), this website also uses the so-called DoubleClick cookie, which enables your browser to be recognized when you visit other websites. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our website in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. The information automatically generated by the cookie about your visit to this website is transmitted to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymization on this website before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
Google will use this information to compile reports on website activity and to provide other services related to website use. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our website. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Once we no longer use Google DoubleClick, the data collected in this context will be deleted. Google Double Click is an offer from Google LLC. (www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be found athttps://www.privacyshield.gov/listcan be viewed. As a result of this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
You can deactivate the DoubleClick cookie via this link. You can also register with the Digital Advertising Alliance (http://www.aboutads.info/) inform you about the setting of cookies and make settings for this. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our websites may be restricted.
Use of Google (Universal) Analytics for web analysis
For website analysis, this website uses Google (Universal) Analytics, a web analysis service from Google LLC (www.google.de). This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Google (Universal) Analytics uses methods that enable analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not combined with other Google data. Once we no longer use Google Analytics, the data collected in this context will be deleted. Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be found here (https://www.privacyshield.gov/list) can be viewed. As a result of this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield. You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link :http://tools.google.com/dlpage/gaoptout?hl=deAs an alternative to the browser plug-in, you can click this link to prevent Google Analytics from recording data on this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click the link again.
Third party information:
Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: 353 (1) 436 1001. Terms of use:http://www.google.com/analytics/terms/de.htmlData protection overview:http://www.google.com/intl/de/analytics/learn/priv...Data protection:http://www.google.de/intl/de/policies/privacy
Integration of Google Maps
On some of our websites we use Google Maps. This allows us to show you interactive maps directly on the website and enables you to use the map function conveniently. By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned in Section 3 of this declaration will be transmitted. This occurs regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your profile to be associated with Google, you must log out before activating the button. Google saves your data as usage profiles and uses them for advertising, market research and/or needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide tailored advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.
Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the provider's data protection declarations. There you will also find further information about your rights in this regard and setting options to protect your privacy:http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield,https://www.privacyshield.gov/EU-US-Framework.
Fraud prevention
For our websites we use the services of the IT security service provider Risk.Ident GmbH. All communication between Risk.Ident and us takes place exclusively to prevent cases of fraud when using our websites. Data storage: Risk.Ident collects and processes specific data from our users about the equipment of the end device used by the user ("device-specific data"), raw data from the TCP/IP connection and data about the use of our websites using cookies and tracking technologies . The information is stored at Risk.Ident in a database to prevent fraud. Data retrieval: If the user has concluded a risky contract on our websites, for example by creating a user account to purchase certain items, we retrieve a risk assessment from the Risk.Ident database that was stored there for the device used by the user. This risk assessment is based, among other things, on information about (a) whether the user's device is currently or has previously communicated via a proxy connection, (b) whether the device last dialed in via different Internet service providers, ( c) whether the device had or has a frequently changing geo-reference, (d) how many Internet transactions were made via the device recently (however, we cannot tell what type of transactions these were) , and (e) how likely it is that the device stored in the Risk.Ident database is actually that of the user. The result of this risk assessment helps us prevent attempted fraud. Data transmission: We also transmit data to Risk.Ident if we become aware that a user has committed or attempted to commit fraud against us. This fact as well as the user's respective device-specific data are transmitted to Risk.Ident.
9. Advertising via marketing networks
Use of Google Adwords
We use Google Adwords to draw attention to our attractive offers on external websites using advertising materials (so-called Google Adwords). We can determine how successful the individual advertising measures are in relation to the data from the advertising campaigns. Our interest is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of advertising costs.
These advertising materials are delivered by Google via so-called “ad servers”. To do this, we use ad server cookies, through which certain parameters can be measured to measure success, such as display of ads or clicks by users. If you reach our website via a Google ad, Google Adwords will store a cookie on your PC. These cookies usually expire after 30 days and are not intended to identify you personally. The analysis values for this cookie are usually the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user does not would like to be addressed more).
These cookies enable Google to recognize your internet browser. If a user visits certain pages of an Adwords customer's website and the cookie stored on their computer has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Each Adwords customer is assigned a different cookie. Cookies cannot therefore be tracked via the websites of Adwords customers. We ourselves do not collect or process any personal data in the advertising measures mentioned. We only receive statistical evaluations from Google. Based on these evaluations, we can identify which of the advertising measures used are particularly effective. We do not receive any further data from the use of advertising materials; in particular, we cannot identify users based on this information.
Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the extent and further use of the data collected by Google through the use of this tool and therefore inform you according to our knowledge: By integrating AdWords Conversion, Google receives the information that you have accessed the corresponding part of our website accessed or clicked on an advert from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will find out and store your IP address.
You can prevent participation in this tracking process in various ways:
We would like to point out that in this case you may not be able to fully use all of the functions of this offer.
The legal basis for the processing of your data is Article 6 Paragraph 1 Sentence 1 Letter f GDPR. Further information about data protection at Google can be found here:http://www.google.com/intl/de/policies/privacyhttps://services.google.com/sitestats/de.html.
Alternatively, you can visit the Network Advertising Initiative (NAI) website at:http://www.networkadvertising.orgvisit. Google has submitted to the EU-US Privacy Shield:https://www.privacyshield.gov/EU-US-Framework.
Google AdWords Remarketing
We advertise these websites in Google search results and on third-party websites via Google Adwords. For this purpose, when you visit our website, the so-called remarketing cookie is set by Google, which automatically enables interest-based advertising using a pseudonymous CookieID and based on the pages you visit. The legal basis for the processing of your data is Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Once we no longer use Google AdWords Remarketing, the data collected in this context will be deleted.
Any further data processing will only take place if you have agreed to Google that your web and app browser history will be linked by Google to your Google account and that information from your Google account will be used to personalize ads that you display on the web see. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google temporarily links your personal data with Google Analytics data to form target groups.
Google AdWords Remarketing is an offer from Google LLC (www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be found here (https://www.privacyshield.gov/list) can be viewed. As a result of this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
You can deactivate the remarketing cookie via this link. You can also register with the Digital Advertising Alliance (http://www.aboutads.info/) inform you about the setting of cookies and make settings for this.
Criteo retargeting
Our websites use cookies/advertising IDs from Criteo for advertising purposes. This allows us to show our advertising to visitors interested in our products on partner websites, apps and emails. Retargeting technologies use cookies or advertising IDs and display advertising based on your previous browsing behavior. To opt-out of this interest-based advertising, please visit the following websites:http://www.networkadvertising.org/choices/http://www.youronlinechoices.com/
We may share information such as technical identifiers from your registration information on our websites or our CRM system with trusted advertising partners. This allows us to link your devices and/or environments and provide you with a seamless experience across the devices and environments you use. For further details on these linking capabilities, please refer to the privacy policy found on the aforementioned platforms or the explanations below. For more information about Criteo's privacy policy, please visit:https://www.criteo.com/de/privacy
Facebook Custom Audiences
We also use the remarketing function “Custom Audiences” from Facebook Inc. (“Facebook”) on our websites. This means that users of the website can be shown interest-based advertisements ("Facebook Ads") when they visit the social network Facebook or other websites that also use the process. Our aim is to show you advertising that is of interest to you in order to make our website more interesting for you. Due to the marketing tools used, your browser automatically establishes a direct connection with the Facebook server. We have no influence on the extent and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our level of knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have accessed the corresponding website of ours Visited our website or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that the provider will find out and store your IP address and other identifying features. The “Facebook Custom Audiences” function can be deactivated for logged in usershttps://www.facebook.com/settings/?tab=ads#_possible. The legal basis for the processing of your data is Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Further information on data processing by Facebook can be found athttps://www.facebook.com/about/privacy.
Affiliate marketing
To compensate sales partners, this website uses the services of AWIN AG (Eichhornstrasse 3, 10785 Berlin, Germany) and communicationAds GmbH & Co. KG. Cookies are created for the purpose of documenting referred customers and completed transactions. These cookies serve the sole purpose of correctly assigning the success of an advertising medium from the sales partner and the corresponding billing within the service provider. Personal data is not collected, processed or used. A cookie only contains information about when a specific advertising medium was clicked on by a device. This cookie complies with the applicable data protection guidelines. If you do not want cookies to be stored in your browser, you can do this by changing the appropriate browser settings. You can deactivate the storage of cookies in your respective browser under Extras/Internet Options, restrict it to certain websites or set your browser so that it notifies you as soon as a cookie is sent. Please note, however, that in this case you will have to expect a limited display of the online offerings and a restricted user interface. You can also delete cookies at any time. In this case, the information stored therein will be removed from your device.
10. Services
Applicant management
The SH publishes via the websitehttps://karriere.sh-telekommunikation-deutschland....Job advertisements. As a user of the website, you can apply to SH for a specific job advertisement. You can also register with SH and store an applicant profile. You can use the “Subscribe to jobs” function to be informed by email about current job advertisements that match the criteria you have specified. With the “Allow contact by the company” function, you enable SH to get in touch with you regardless of your participation in a specific application process. The service is provided by the applicant management software Talention (TFI GmbH). (Legal basis Art. 6 Para. 1 a GDPR)
11. Integration of the Trusted Shop Trustbadge and review reminders
The Trusted Shops trust badge is integrated on this website to display our Trusted Shops seal of quality and to offer Trusted Shops membership to buyers after an order. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When you access the trust badge, the web server automatically saves a so-called server log file, which contains, for example, your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your site visit.
Further personal data will only be transferred to Trusted Shops if you have consented to this, decide to use Trusted Shops products after completing an order or have already registered for use. In this case, the contractual agreement between you and Trusted Shops applies. If you have given us your consent to this during or after your order in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, we will use your email address as a reminder to submit a review of your order via the review system we use .
This consent can be revoked at any time by sending a message to the contact option described.
Review reminder by Trusted Shops
If you have given us your consent to this during or after your order in accordance with Art.www.trustedshops.de) to send you a review reminder via email.
This consent can be revoked at any time by sending a message to the contact option described or directly to Trusted Shops.
Review reminder by Trustpilot
If you have given us your consent to this during or after your order in accordance with Art. Denmark (https://de.trustpilot.com/) to send you a review reminder via email.
This consent can be revoked at any time by sending a message to the contact option described or directly to Trustpilot A/S.
12. Right to object
To the extent that we process personal data as explained above to protect our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If processing is carried out for other purposes, you only have the right to object if there are reasons that arise from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims. This does not apply if the processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.
We will pay you a high exchange premium for your old smartphone, tablet or laptop if you choose a new device when ordering your tariff.
The clever alternative to device insurance for smartphones, tablets and laptops. Regardless of whether it is broken, defective or water damaged.
Ordered today, making calls and surfing tomorrow.
Devices, network, tariff – you can test everything for a month without obligation.
service
Old versus new bonus depends on the device sent in (model & brand). Payout after sending in your old device. The old versus new (trade-in) conditions apply. The service does not include devices that were given out as a free gift or as a second device as part of a promotion.
24-hour exchange service applies to smartphones in conjunction with the All-Net-Flat and only with a simultaneous contract extension (24 months) and return of the defective device. Does not apply to intentional damage. In self-inflicted cases, exchange only once within 12 months. The service does not include devices that were given out as a free gift or as a second device as part of a promotion. The additional terms of service apply.
Immediate start: If you order mobile phone products such as all-net flat rate, mobile phone and data flat rate etc. and select the overnight service, you can get started tomorrow: If you order by 8:00 p.m. Monday to Friday (Saturday by 12 :00 p.m.) (received in the electronic ordering system), you will receive your available delivery on the next working day (first delivery attempt within Germany; islands and invalid destination addresses excluded). Orders received after 8 p.m. on public holidays or days before public holidays: delivery approximately on the next working day. More details are oursDescription of servicesrefer to.
Test for 30 days: special cancellation possible in the first month. We will immediately refund you any device price you may have paid and will only charge you for specific consumption costs incurred (e.g. international phone calls) as well as the prorated basic fee for each day. Collection service: To return your smartphone or tablet, simply use the return slip in your package. You can hand in the package at any DHL branch or Hermes ParcelShop. Alternatively, you can also send an email to:
info@smarthandy.shop
Order our free pick-up service. The package will be conveniently picked up at your desired address Monday to Saturday, on a day of your choice, between 8 a.m. and 8 p.m.