our service – included in selected mobile phone tariffs

service

Old versus new bonus depends on the device sent in (model & brand). Payout after sending in your old device. The old versus new (trade-in) conditions apply. The service does not include devices that were given out as a free gift or as a second device as part of a promotion.

24-hour exchange service applies to smartphones in conjunction with the All-Net-Flat and only with a simultaneous contract extension (24 months) and return of the defective device. Does not apply to intentional damage. In self-inflicted cases, exchange only once within 12 months. The service does not include devices that were given out as a free gift or as a second device as part of a promotion. The additional terms of service apply.

Immediate start: If you order mobile phone products such as all-net flat rate, mobile phone and data flat rate etc. and select the overnight service, you can get started tomorrow: If you order by 8:00 p.m. Monday to Friday (Saturday by 12 :00 p.m.) (received in the electronic ordering system), you will receive your available delivery on the next working day (first delivery attempt within Germany; islands and invalid destination addresses excluded). Orders received after 8 p.m. on public holidays or days before public holidays: delivery approximately on the next working day. More details are oursDescription of servicesrefer to.

Test for 30 days: special cancellation possible in the first month. We will immediately refund you any device price you may have paid and will only charge you for specific consumption costs incurred (e.g. international phone calls) as well as the prorated basic fee for each day. Collection service: To return your smartphone or tablet, simply use the return slip in your package. You can hand in the package at any DHL branch or Hermes ParcelShop. Alternatively, you can also send an email to: info@smarthandy.shop Order our free pick-up service. The package will be conveniently picked up at your desired address Monday to Saturday, on a day of your choice, between 8 a.m. and 8 p.m.