imprint
Contents and offers on the Smarthandy.shop website are the responsibility of:
ImpactIQ Germany
Administration: RR Wood Log.Ming GmbH
Commercial register HRB 30425
Dortmund District Court
VAT number: DE347899387
Customer service Smarthandy.shop – a brand of ImpactIQ Germany
Service@smarthandy.shop
Return address for returns
Savings cell phone, c/o Volt Venture
Siemensstrasse 59
48153 Münster
Our office in Dortmund(no customer service)
ImpactIQ Germany
Wittbräucker str. 501-503
44267 Dortmund
supervisory authority
Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railways (Tulpenfeld 4, 53113 Bonn)
Disclaimer
The information provided on this website is carefully checked and is updated regularly. However, no liability can be assumed that all information is complete, correct and updated at all times. This applies in particular to all connections to the websites of our contractual partners to which reference is made directly or indirectly. Furthermore, we are not liable for any contractual disruptions that may occur between you and our contractual partners.
EU platform for online dispute resolution (OS)
The European Commission provides a platform for online dispute resolution (OS), which you can find at this address:http://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Obligation to provide information in accordance with Section 36 of the Consumer Dispute Settlement Act (VSBG)
To initiate an out-of-court dispute resolution procedure in the cases mentioned in Section 47a TKG, the customer can contact the Telecommunications Consumer Arbitration Board of the Federal Network Agency (Department 216), PO Box 80 01, 53105 Bonn (website:www.bundesnetzagentur.de) submit a corresponding application.
Note: Impact IQ Germany does not participate in alternative dispute resolution procedures before a universal arbitration board.
copyright
Smarthandy is a registered trademark of Impact IQ Germany
our service – included in selected mobile phone tariffs
Old against new
We will pay you a high exchange premium for your old smartphone, tablet or laptop if you choose a new device when ordering your tariff.
On-site replacement in the event of a defect
The clever alternative to device insurance for smartphones, tablets and laptops. Regardless of whether it is broken, defective or water damaged.
Instant start
Ordered today, making calls and surfing tomorrow.
Try for 30 days*
Devices, network, tariff – you can test everything for a month without obligation.
service
Old versus new bonus depends on the device sent in (model & brand). Payout after sending in your old device. The old versus new (trade-in) conditions apply. The service does not include devices that were given out as a free gift or as a second device as part of a promotion.
24-hour exchange service applies to smartphones in conjunction with the All-Net-Flat and only with a simultaneous contract extension (24 months) and return of the defective device. Does not apply to intentional damage. In self-inflicted cases, exchange only once within 12 months. The service does not include devices that were given out as a free gift or as a second device as part of a promotion. The additional terms of service apply.
Immediate start: If you order mobile phone products such as all-net flat rate, mobile phone and data flat rate etc. and select the overnight service, you can get started tomorrow: If you order by 8:00 p.m. Monday to Friday (Saturday by 12 :00 p.m.) (received in the electronic ordering system), you will receive your available delivery on the next working day (first delivery attempt within Germany; islands and invalid destination addresses excluded). Orders received after 8 p.m. on public holidays or days before public holidays: delivery approximately on the next working day. More details are oursDescription of servicesrefer to.
Test for 30 days: special cancellation possible in the first month. We will immediately refund you any device price you may have paid and will only charge you for specific consumption costs incurred (e.g. international phone calls) as well as the prorated basic fee for each day. Collection service: To return your smartphone or tablet, simply use the return slip in your package. You can hand in the package at any DHL branch or Hermes ParcelShop. Alternatively, you can also send an email to:
info@smarthandy.shop
Order our free pick-up service. The package will be conveniently picked up at your desired address Monday to Saturday, on a day of your choice, between 8 a.m. and 8 p.m.